Frequently asked questions

General

What is Soft Play?


Sensory soft play is both a fun and educational way of learning it allows children to play freely, get active, use their imagination and develop their social and motor skills.

Sensory soft play refers to activities that stimulate our senses, including our sense of balance (vestibular) and our awareness of our own body and our surroundings (proprioception). Soft play areas can be set up in many environments, including in parent classes, sensory rooms, gyms, clinics, nurseries or homes.




Who are Ramble Kids Co. ?


We are a luxury sensory soft play company that provides what we believe to be the coolest modules and soft play stations for any occasion including parties, weddings, brand launches, store openings, corporate days, etc We have over 20 years experience in early childhood education so we know children!! We pride ourselves on the quality and design of our soft play and our fantastic white glove service helping to create some of the most gorgeous parties. We have been part of the amazing events in fabulous venues creating the most special memories.




What are your operating/business hours?


Our operating hours for business telephone enquiries and reservations are Mon-Sat 10am- 6pm. We respond normally on email same day and over the weekend 24hrs. We cater for events seven days a week throughout the year.




Are you insured?


Absolutely. We carry commercial general liability insurance, and possess the appropriate requirements for most public venues throughout Greater London. Please contact us with any questions.




Where can I find photos of your soft play equipment?


Please visit our Products page, and click on the tab menu options to view photos of our soft play equipment and accessories. Also visit our Instagram page as we are posting as much as we can to show customers our modules.




What ages are appropriate for your soft play equipment?


Babies that are crawling, toddlers and children up to five years old are the appropriate and allowable age group for our specialist soft play modules.




How often and with what do you clean your soft play equipment?


Sterilisation of our equipment is paramount. Every piece of our equipment (including every ball pool ball, floor mat, gate, etc.) is thoroughly sanitized and disinfected after each use, utilizing a non-toxic, fragrance-free, residue-free cleaner, which kills 99.9% of harmful bacteria, viruses, mold, fungus, and germs.




Which ares/cities do you deliver to, and are there fees?


We are located next to Battersea Park and are delighted to service all of South West London and neighboring boroughs. We deliver locally for free. All other boroughs and including Surrey and beyond we of course deliver to you and endeavor to keep charges as low as possible. Please contact us and we can provide a quote.




How do I choose the best/appropriate venue for your soft play equipment?


Whether it’s your home or a chosen venue we can tailor our equipment options to meet your requirements. We’re equipped to set up both indoors and outdoors–just not in rainy/damp weather, as our soft play modules may become slippery and unsafe for children to use. For summer events we offer gazebos to provide a safe shaded play space. For your required space, we can customize the layout and type(s) of equipment just for your needs and preferences.




How many hours can I hire the equipment for?


The rates on our website are for up to 5 hours hire. If extra hours are required please speak to us and we will endeavour to do our best to accommodate you at a reasonable additional charge.




What happens once I've submitted my reservation form?


You can relax in the knowledge that we’re onto it. We will email and/or call (if you have provided a contact telephone number) within 24-hours after receiving your reservation to discuss further details. Our aim is to offer a smooth and hassel free process of booking your event with us. We’re so delighted you have.




What materials are used in your soft play?


All of our soft play equipment is designed and made using the best materials. These are leather vinyl non toxic.

We have quality standard certificates for all of our equipment that is available to view upon request.





Play Equipment

What ages are appropriate for your soft play equipment?


Babies who are crawling, toddlers and children up to five years old are the appropriate and allowable age group for our specialist soft play modules.




What type of clothing/attire is most appropriate during use of your soft play equipment?


Non-constricting clothing works best. Children should be able to comfortably move their arms and legs around, to safely climb/balance/etc. without restriction. Socks are optional.




Are adults allowed to enter the soft play area?


Yes, adults may enter the play area to assist and support their little ones, but may not sit/play on the equipment please ensure adults sit on the floor mats only.




Do the children need to be supervised while using your soft play equipment?


Yes as with any play space, each child has to be monitored during use of our soft play equipment. While our equipment is soft, safe, and sterilized, adults’ eyes should stay on the little ones closely monitoring their play.

FACE PAINT + SIMILAR stain/messy-play activities (i.e., glitter, slime, messy art, temporary tattoos, etc.) are not allowable within our play areas. These activities normally work well in a separate area at your party.




Do you offer supervision for the children?


We’ve partnered with a number of excellent and qualified childcare practioners to help provide supervision for your event. If this service is required please let us know and we can provide a quote.





Reservations / Bookings

How do I book a reservation?


You’re welcome to call us, email us, message us via Facebook, submit an inquiry via our Contact Us page, or simply book online via our Packages page. Our aim is to offer a smooth and hastle free process when booking your event with us.




What happens once I've submitted my reservation form?


You can relax in the knowledge that we’re onto it. We will email and/or call (if you have provided a contact telephone number) within 24-hours after receiving your reservation to discuss further details. Our aim is to offer a smooth and hassel free process of booking your event with us. We’re so delighted you have.




Do you require a deposit when booking an event?


Yes, deposits are 50% of the package you decide to book, and due within 24-hours of submitting your reservation.




Are deposits refundable?


Yes, deposits are refundable up to one week (seven days) prior to your event. In detail, deposits are 100% refundable within 48-hours of booking (if your event is more than a week out), and deposits are 50% refundable after the initial 48-hours (up to the week prior to your event) of booking.




Which areas do you deliver to, and are there fees?


We are located next to Battersea Park and are delighted to service all of South West London and neighboring boroughs. We deliver locally for free. All other boroughs and including Surrey and beyond we of course deliver to you and endeavor to keep charges as low as possible. Please contact us and we can provide a quote.




Do you assemble and break down the soft play equipment for us? (How much time does it take?)


Yes, we offer white glove assembly and breakdown of our soft play equipment for you on the day of your event. Depending on the size of your layout, it will take anywhere between 30-minutes to 2-hours for setup and breakdown (separately). Will happily work with you to coordinate both our setup and breakdown arrival times, so we do not cause any disruptions on your special day.




How do I choose the best/appropriate venue for your soft play equipment?


Whether it’s your home or a chosen venue we can tailor our equipment options to meet your requirements. We’re equipped to set up both indoors and outdoors–just not in rainy/damp weather, as our soft play modules may become slippery and unsafe for children to use. For summer events we offer gazebos to provide a safe shaded play space. For your required space, we can customize the layout and type(s) of equipment just for your needs and preferences.




Which payment methods do you accept?


We accept Visa, Mastercard and PayPal.





If you have anymore questions about our chic sensory soft play services we’re always happy to help please ask your question below or call us tel. 020 3624 4696

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© 2019 by Ramble Kids Co. London